Shipping & Delivery

At True Protein, we will do everything we can to get your order to you as quickly as possible so you can start enjoying your products.

Australian Shipping Rates

  • FREE for orders of $99 or more

  • $9.90 flat rate shipping for orders under $99

  • $15 flat rate for express shipping for orders under $99

  • Express shipping for orders of $99 or more, is $15 minimum and is calculated based on distance and weight

Dispatch, Tracking & Delivery

  • Your True order is packed and dispatched within 1-2 business days

  • Click and collect is available for customers within a 30km radius of Brookvale, NSW. This will appear as a shipping option for eligible customers at checkout

  • You will be notified by email and your tracking number will be supplied

  • Use this tracking number so you can watch where your order is travelling on the carrier's website; which can include Australia Post, StarTrack as well as other reputable courier companies

  • All items are covered by full transit insurance unless stated otherwise

  • You should expect your True delivery in 5-7 business days of ordering

Note: We cannot re-direct orders once dispatched, so please triple check the address provided before confirming your order.

 

International Shipping

  • We offer international shipping to a select range of international countries.

  • International shipping costs will vary by country and weight. International shipping cost will be displayed at checkout.

  • Progress of the delivery can be tracked on the carrier's website.

  • You should expect your delivery in 5-10 business days of ordering.

  • International customers are expected to cover any duties, fees or taxes associated with importing goods into their country.
    Each country is different in how they handle import duties and taxes, so please refer to your government's website regarding this matter to know what your final charges will be.

Note for international customers

You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them. We apologise, but True cannot control these additional costs since they are imposed by the government and not by True or the shipping company you chose to use. Unfortunately, True does not have a way to provide specific duties and fee amounts. It is determined by customs and the courier is simply the collector.

Available Countries

  • Australia
  • New Zealand
  • Singapore
  • United States
  • Canada
  • Hong Kong