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Shipping & Delivery

At True Protein, we will do everything we can to get your order to you as quickly as possible so you can start enjoying your products.

Australian Shipping Rates

  • FREE for orders of $99 or more

  • $9.90 flat rate shipping for orders under $99

  • $15 flat rate for express shipping for orders under $99

  • Express shipping for orders of $99 or more, is $15 minimum and is calculated based on distance and weight

 

Dispatch, Tracking & Delivery

  • Your True order is packed and dispatched within 1-2 business days*

  • You will be notified by email and (if selected) SMS and your tracking number will be supplied.

  • Use this tracking number to monitor the delivery status of your order. We use a variety of delivery providers including Australia Post, Star Track and other courier companies.

  • All items are covered by full transit insurance unless stated otherwise.

  • To assist you further, please download the My Post app to get secure app notifications in real-time and redirect your order to an alternate address after dispatch if required.
    (Please note: True cannot redirect your order once your order is dispatched) 

You should expect your True delivery in 5-7 business days* of ordering

*Dispatch and delivery times are expected to increase during peak sale periods.

 

International Shipping

  • We offer international shipping to a select range of international countries.

  • International shipping costs will vary by country and weight. International shipping cost will be displayed at checkout.

  • Progress of the delivery can be tracked on the carrier's website.

  • You should expect your delivery in 5-10 business days of ordering.

  • International customers are expected to cover any duties, fees or taxes associated with importing goods into their country.
    Each country is different in how they handle import duties and taxes, so please refer to your government's website regarding this matter to know what your final charges will be.

Note for international customers

You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them. We apologise, but True cannot control these additional costs since they are imposed by the government and not by True or the shipping company you chose to use. Unfortunately, True does not have a way to provide specific duties and fee amounts. It is determined by customs and the courier is simply the collector.

Available Countries

  • Australia
  • New Zealand
  • Singapore
  • United States
  • Canada
  • Hong Kong