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Our Guarantees

 

Premium Quality Guarantee


Premium Quality GuaranteeThe True Protein Premium Quality Guarantee, stems from our commitment to provide the best possible sports nutrition experience in the market. What this translates to, for you as a customer, is a new benchmark in terms of packaging, product quality and transparency of nutritional content.   

1. All flavoured supplements are 100% naturally flavoured. 
So many “health promoting” sports supplements are either full of artificial chemicals or flavoured with artificial sweeteners, which really defeats the purpose of the product. Through the use of the plant derived sweetener Stevia we have been able to provide great tasting all natural range of supplements.

2. Maximum transparency will be offered on each and every product and blend.  We have been involved in every aspect of the process from sourcing the raw materials to flavouring to finished final product and this is why we are so confident in disclosing as much information as possible regarding nutritional content and certificates of analysis. Ultimately, you as the customer benefit as you know exactly what you are paying for and nutritional content you will receive.

3. All sports supplements that we offer are made from premium grade raw materials.  Some snapshot examples of this are that all of our core proteins are made from New Zealand whey protein powder, a more expensive raw material due to higher quality livestock and processes. Also we only stock Creapure creatine, which is produced in Germany and is 99.9% purity.

4. Premium quality stand up pouches that maximise freshness.  From the moment you open up your True Protein delivery, you will be impressed by the sturdiness and quality of our stand up pouches. Custom designed to store dry food powders, our pouches have powder proof zip locks and aluminium lined insides meaning your supplements arrive in the same quality that they leave our warehouse.
 

Premium Service Guarantee

Premium Service GuaranteeFrom the moment you come onto our website, to your supplements delivering on your doorstep, we aim to provide a superior experience. Below are some of our key service guarantees.

1. Intuitive and simply designed website.
Our website has been designed with you as the customer in mind. We understand that there is nothing worse than a confusing and cluttered website, which is why we have categorised our products as simply as possible. Shop By Goal, Shop By Timing or Shop By Sport as well as 3 clearly coloured satchels makes locating the right products for your needs easier than ever before.

2. Reliable and fast couriers.
We dispatch our orders twice daily and work closely with couriers that are experts in their fields. Through our speedy processing times and our courier’s commitment to fulfilling delivery times you will be able to track your parcel and receive your supplements quicker than ever before.

3. Customer focused service team.
Whether you need advice on products, want to give feedback (positive or negative), or have an issue with any True Protein product, we are here to help resolve any query you have. You will find our customer service team responsive, helpful and highly efficient in ensuring that your experience with True Protein is a positive one.

4. 30 Day money back guarantee.
We understand that not everything can be perfect 100% of the time, which is why we have put in place this guarantee. If you are not completely satisfied with the supplements we have provided, let us know within the 30 day period and one of our helpful customer service representative will assist you in resolving any issue.
 

Premium Value Guarantee

Premium Value GuaranteeThe True Protein Premium Value Guarantee relates to our constant commitment to providing ways to add value to your sports nutrition experience.

From our industry leading free shipping on orders over $99, to providing premium quality supplements at highly competitive prices, rest assured that we are always on the lookout for new and improved ways to raise the bar and provide you with more.

1. Unrivalled value for money.
Sourcing premium grade products comes with a hefty price tag, and this is what has made many of our products unaffordable to the mass market. Through a combination of cutting out the middle men and selling primarily online, we are able to offer our premium grade products at highly competitive prices.

2. Rapid and free delivery offered over $99.
We understand that when it comes to your supplements you need them as quickly as possible. We have 2 picks ups daily from our warehouse so we guarantee that all orders placed before 2pm will leave on the same day. On top of that we offer Free Postage for all orders over a certain threshold, so for the majority of orders you can get your supplements delivered for free!!



 

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