Premium Service Guarantee

From the moment you come onto our website, to your supplements delivering on your doorstep, we aim to provide a superior experience. Below are some of our key service guarantees.

  1. Intuitive and simply designed website. Our website has been designed with you as the customer in mind. We understand that there is nothing worse than a confusing and cluttered website, which is why we have categorised our products as simply as possible. Shop Complete Range, Shop By Goal or Shop By Sport as well as 3 clearly coloured satchels makes locating the right products for your needs easier than ever before.

  2. Reliable and fast couriers. We dispatch our orders twice daily and work closely with couriers that are experts in their fields. Through our speedy processing times and our courier’s commitment to fulfilling delivery times you will be able to track your parcel and receive your supplements quicker than ever before.

  3. Customer focused service team. Whether you need advice on products, want to give feedback (positive or negative), or have an issue with any True Protein product, we are here to help resolve any query you have. You will find our customer service team responsive, helpful and highly efficient in ensuring that your experience with True Protein is a positive one.

  4. 30 Day money back guarantee. We understand that not everything can be perfect 100% of the time, which is why we have put in place this guarantee. If you are not completely satisfied with the supplements we have provided, let us know within the 30 day period and one of our helpful customer service representative will assist you in resolving any issue.

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