Warehouse Manager

About True

Born out of a desire to reimagine the supplement market with all-natural protein and authentic, transparent ingredients, True was formed in 2014. Leading the way in a new industry standard, we believe supplements should deliver what they claim without compromising on taste or quality. We source raw materials from the globe's finest suppliers and then blend them in our world-class facility in Sydney's Northern Beaches to create premium quality natural products.

Job Title:

Warehouse Manager


Brookvale, Sydney

What we're looking for:

Are you someone who's deeply passionate about the intricacies of warehousing and logistics? Do you thrive in environments where you can drive positive change and aren't afraid to explore innovative solutions?

True Protein is seeking an individual who thinks beyond conventional boundaries and is eager to push the limits and find creative ways to optimize warehouse operations. If you're someone who sees challenges as opportunities and enjoys bringing fresh perspectives to the table, we want to hear from you.

Join us in helping to build a world of healthier people, where your passion and forward-thinking mindset can make a real difference.

Reach out to gabriela@trueprotein.com.au to send your applications.

Roles & Responsibilities
  1. Warehouse Operations Management:
    • Oversee day-to-day operations of a warehouse facility, ensuring efficient functioning of all processes.
    • Implement and maintain best practices for inventory management, storage, and organization. 
    • Be part of the WHS Committee and help develop and enforce safety procedures to create a secure working environment for all warehouse staff.
  2. Distribution and Fulfillment:
    • Manage the distribution process, including picking, packing, and shipping of orders to customers.
    • Implement efficient workflows for processing orders over the 3 sales channels (B2C, B2B & B2G) integrating with the e-commerce platform and warehouse management system.
    • Help to set up and constantly adjust the picking routes in the most efficient way, increasing picking speed and reducing walking time.
    • Ensure timely and accurate fulfillment of customer orders, meeting quality standards and delivery deadlines.
    • Collaborate supply chain to work with our logistics partners to optimize transportation routes and reduce shipping costs.
    • Collaborate with customer experience with respect to any order edits or occasional returns.
  3. Staff Supervision and Training:
    • Lead and supervise warehouse staff, providing guidance, training, and performance feedback.
    • Schedule shifts and allocate resources effectively to meet workload demands.
    • Foster a collaborative team environment, promoting accountability and productivity.
    • Develop and monitor KPIs for the warehouse team.
  4. Warehouse Automation:
    • Utilize any experience in warehouse automation to identify opportunities for process improvements and cost savings.
    • Evaluate and implement automation technologies such as robotics, conveyor systems, and automated storage/retrieval systems.
    • Train staff on the use and maintenance of automated equipment, ensuring optimal performance and uptime.
  5. Inventory Control and Optimization:
    • Conduct regular inventory audits in collaboration with the production and finance teams to reconcile stock levels and identify discrepancies.
    • Develop strategies to optimize inventory turnover, minimize carrying costs, and reduce obsolete inventory.
    • Implement and monitor inventory tracking systems to provide real-time visibility into stock levels and movement.
    • Lead annual stock take process
  6. Quality Assurance:
    • Enforce quality control measures to maintain product integrity throughout the storage and handling process.
    • Monitor product expiration dates and implement FEFO (first expiry, first out) principles to minimize waste.
  7. Reporting and Analysis:
    • Generate reports on warehouse performance metrics such as order accuracy, on-time delivery, and inventory turnover.
    • Analyze data to identify trends, inefficiencies, and areas for improvement, making data-driven recommendations to management.
    • Communicate regularly with stakeholders to provide updates on warehouse operations and performance.
Preferable Qualifications and Experience:
  • Proven experience +3 years in warehouse management, preferably in the food manufacturing or distribution industry.
  • Strong knowledge of warehouse operations, inventory management and logistics processes. 
  • Strong understanding of e-commerce fulfillment processes and experience working with online platforms. Experience with Shopify will be well regarded.
  • Demonstrated proficiency in warehouse automation technologies and systems.
  • Excellent leadership and communication skills, with the ability to motivate and manage a diverse team.
  • Ability to adapt to changing business needs and work in a fast-paced environment.
  • Recruiting and rostering experience; understanding of employment laws and practical application of managing staff performance.
  • Detail-oriented with strong analytical and problem-solving abilities.
  • Knowledge of relevant health and safety regulations, as well as food safety standards.
  • Familiarity with inventory management software and ERP systems.