Shipping & Delivery

At True Protein, we make every effort to get your order to you as quickly as possible at a reasonable rate.

Australia & New Zealand Shipping Rates

  • FREE for orders totalling $99 or more.

  • $9.90 flat rate shipping for orders under $99.

  • NZ Customers, please note: Currently, the NZ government imposes import duties, taxes and fees for all orders over $260AUD. Please be aware of this before placing your order as you will be responsible for any import costs that may arise for orders over $260AUD.

Reliable Delivery Service

  • We have accounts with Australia's leading freight carriers including Australia Post, StarTrack as well as other reputable courier companies.

  • 90% of orders are dispatched within 24 hours, except when on 'Backorder/Preorder'.

  • All items are covered by full transit insurance unless stated otherwise.

Tracking

  • Once dispatched you will be notified by email and a tracking number will be supplied.

  • Progress of the delivery can be tracked on the carrier's website.

  • You should expect your delivery in 5-7 business days of ordering.

International Shipping

  • We offer international shipping to a select range of international countries.

  • Progress of the delivery can be tracked on the carrier's website.

  • You should expect your delivery in 5-10 business days of ordering.

  • International customers are expected to cover any duties, fees or taxes associated with importing goods into their country.
    Each country is different in how they handle import duties and taxes, so please refer to your government's website regardiing this matter to know what your final charges will be.

Note for international customers

You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them. We apologize, but trueprotein.com.au cannot control these additional costs since they are brought by the government and not by us trueprotein.com.au or the shipping company you chose to use. Unfortunately, trueprotein.com.au does not have a way to provide specific duties and fee amounts. It is determined by customs and the courier is simply the collector.

Available Countries

  • Australia
  • Belgium
  • Canada
  • China
  • France
  • Hong Kong
  • Indonesia
  • Ireland
  • Japan
  • Netherlands
  • New Zealand
  • Norway
  • Singapore
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • United States
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